Common Problems

  • 1

    Problem with products variations

    Roberto Maiocchi · 0 · Posted

    Hi. We are experiencing an issue with products that have variations that are available for immediate ordering and variations that are available for pre-order. For instance: https://www.mquan.com/products/thrown-bell-round-constellation-eclipse

    In this product there are two variations. The variation that is available for immediate purchase (MEDIUM) does not show the ADD TO CART button. The variation available for pre-order (LARGE) is behaving correctly.    The ADD TO CART is always hidden when it shouldn't.  

    Can you please take a look? Thank you!

  • 1

    PLAN

    Shopzoidllc · 0 · Posted

    Hi. I did not want to choose unlimited plan, so please reomve that from my store

  • 1

    Discount for Subscription not working

    Danielle · 0 · Posted

    Hi I just started using your app.  I have a subscription set up for coffee we sell to be discounted by 5%.  When I go to test to see that it is working, the discount is not reflected at checkout.   What am I doing wrong?

    Thanks,

    Danielle Hunter

  • 1

    widget not showing on the product page

    Shop · 0 · Posted

    Our store theme has recently been updated to Fresh. After updating the selectors the widget is not showing on the product page. We have tried multiple different positions for the widget.

  • 1

    Site reloading every second, customer's can't browse

    Info · 0 · Posted

    The site was reloading every second when geolocation was active, caused by {% render 'spurit_pu2_theme_snippet' %} line in liquid.theme.

    It caused us 4 days of downtime during a sales promotion, many orders missed because of this and 200 dollars of promotions.

    We are very upset about this issue

  • 0
    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    Mikle · 1 · Last reply by Vitor Morais00
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.